14 days to return

Not satisfied with your purchase? No worries! You have the right to return it within 15 calendar days after you've received it. Only the costs of return are for you.

How does it work?

Step 1

You inform us as soon as possible, but within 15 calendar days after receival, that you wish to return the goods. Preferably you do this by written notice whilst notifying your account number to info@lesjumelles.be

Step 2

 

You return the goods, unused, undamaged and in the same condition as you received them, in the original package within 15 calendar days back to us. Together with the completed form of return. Click here for the return form.

Les Jumelles / Magalie AERTS
Neerveld 13a
2550 KONTICH
Belgium

Step 3

Once your return is received and inspected, we will send you an email to notify that we have received your returned goods. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed to the account number of your choice within a certain amount of days, at last 30 days after your written notice.

Exceptions

You'll understand that, unfortunately, we cannot accept the return of some goods. Here's a list of goods that are - because of their nature - excluded from the right of return:

- goods made to the consumer's specifications or clearly personalized or which, by reason of their nature, If you'd have any questions, we are glad to help you out!

If you have questions, don't hesitate to contact us at info@lesjumelles.be