FAQ

FAQ

PRODUCT
 My size is sold out, will it be back in stock?
Hey, what a pity, you just missed it. We do our very best to restock sold-out products and sizes as quickly as possible, unfortunately this is not always possible. When a product comes back in stock, we always let you know through our newsletter and social media channels.

I have a question about the sizing?
On our website you can find the fit, dimensions and additional information. Need specific information? Send an email to info@lesjumelles.be

TO ORDER

How can I place my order?

1. Place all the desired products in your shopping basket. Then go to your bag SHOPPING BAG.
2. Check your order if everything is correct. Then click CHECK OUT.
3. Enter your personal details here and click on SELECT SEND METHOD.
4. Check your shipping method here and then click SELECT PAYMENT METHOD.
5. Choose here which payment method you wish to use and then click on CHECK OUT.

You will immediately receive an order confirmation in your mailbox as soon as the payment has been made. Once we have shipped your order you will also receive a shipping confirmation. This states when you can expect your package.

I have not received an order confirmation, what should I do?

If the amount has been debited from your account, it may be that the e-mail ended up in your spam box. Always check this first! If you can not find it there, we’ll be happy to find it for you. Send an e-mail with a print screen of your payment to info@lesjumelles.be

DISCOUNT CODE OR GIFT CARD
I have a discount code or gift card, how can I use it?
You can enter the discount code or gift card in the checkout during checkout. Click Apply and the discount will be settled. If there is a message that the gift card is not valid then it probably expired or was not entered correctly. For questions you can always contact our customer service.

Start typing and press Enter to search

Shopping Cart