Terms of service

TERMS AND CONDITIONS

1. Identity of the company

Les Jumelles BV

Merksemsebaan 407
2110 Wijnegem
België


Email: info@lesjumelles.be

Tel: 0032 3 664 36 26

TVA: BE 0736.477.250

IBAN: BE54 7360 6513 8897

This address can only be used as the invoice address, and may not be used as the return address for orders. For more information on returns, reference is made to our Return Policy.

 

2. About these general terms and conditions

2.1 These conditions apply to all orders. Every order implies the explicit acceptance of these sales conditions.

2.2 The minimum age to place orders with us is 18 years. If you have not reached the age of 18 yet, we kindly request you to ask your parents or legal guardian to place the order. If we notice an order is being placed by a minor, we retain the right to refuse this order.

 

3.Placing your order

3.1 You may place an order by filling in the order form on the website: Les Jumelles and clicking on the appropriate submission button.

3.2 When you place your order, you will receive a web order number.

3.3 By placing an order, you make an offer to us to purchase the products you have selected on these terms and conditions. We may not accept your offer at our discretion.

3.4 In case we accept your order, we will notify you by sending you an order confirmation by email. This confirmation is binding the moment we send it to you. If we cannot accept your order, we will try to contact you by phone or email.

3.5 Les Jumelles shall not be held liable for any losses incurred as a result of the unavailability of an item.

3.6 In case of late payment by the customer or problems with previous orders Les Jumelles has the right to dissolve the contract.

 

4.Price

4.1 Our prices include are mentioned in euro, VAT included and shipping costs excluded (and if applicable, handling costs excluded) unless mentioned otherwise.

4.2 The prices are valid on the moment of publication, where after they are subject to changes.

4.3. For orders outside the EU, we cannot guarantee that additional charges may apply. (Due to EU regulations on customs fees as of July 1)

4.4 Discount codes cannot be charged on already discounted products. Discount codes cannot be combined with other promotions.

 

5. Payment

5.1 Payment can be made in any of the manners specified on the website: Belfius Direct Net, Credit Card (Visa), IDEAL, KBC/CBC Payment button, Bancontact, Paypal, Soft Banking and American Express.

5.2 Les Jumelles stays the owner of the goods until you have paid them completely.

5.3. For orders outside the EU, we cannot guarantee that additional charges may apply. (Due to EU regulations on customs fees as of July 1)

 

6. Right of withdrawal

6.1 In accordance with the law of 30 December 2013 regarding book VI of the Code of Economic Law “market practices and consumer protection”, the consumer has the right to inform Les Jumelles in writing within 14 calendar days of receipt of the product that he or she wishes to renounce his / her purchase, with the exception of the products in the lingerie and swimwear segment which, without exception, can not be returned if the sealed packaging has been opened. Please check our return policy here.

6.2 We advise the consumer to return the returned product in its original packaging, in perfect condition. If an item is damaged sent back, LesJumelles can claim compensation from the consumer that is proportional to the depreciation that the item has undergone. (Article VI.51, §2 WER) Any return of which the sender can not be identified will be refused.

6.3 The costs for the return are for the account and under the responsibility of the consumer.

6.4 Les Jumelles recommends that a courier be used when returning products in order to be able to track the parcel via a Track and Trace number. LesJumelles can not be held responsible for the repayment of goods that are lost, stolen or damaged.

6.5 The refund will be made within 14 days after receipt of the return by LesJumelles, provided that all conditions as described above are strictly met. In accordance with article VI.50 §1-§3 WER.

  

7. Delivery

7.1 We will deliver the products which are indicated on your order confirmation. Les Jumelles can, in no way, be held responsible for errors made by the customer concerning the delivery or billing address and for eventual late deliveries or the impossibility to deliver the products ordered, due to that mistake.

7.2 Title to and risk of loss concerning your products, will pass to you on delivery of the products to the address stated in your order confirmation.

7.3 When a product is in stock, it shall be delivered to your delivery address within 3 to 5 workdays. This delivery schedule is an indication and therefore not binding.

7.4 Deliveries are scheduled during office hours from Monday until Friday (except on holidays).

7.5  If a product is not in stock, the consumer will be notified with an email about an other delivery date. In case the consumer doesn’t agree with the delay, the order can be cancelled or the consumer can order an alternative product. The price for the cancelled order will be refunded or, in case of an order for an alternative product, a new invoice will be made or credited, considering the price paid for the product that is cancelled.

7.6 If we are not able to deliver within the agreed time, you will be notified before the delivery term expires. If we fail to deliver within the agreed time, you can decide to cancel your order and you will be refunded within 30 days after cancellation.

7.7 We cannot be held responsible for consequential damage due to late delivery or non-delivery by the courier service that we use.

 

8. Guarantee

8.1 Without doing any harm to the right of renunciation, the consumer can apply to all the legal guarantees that comes with the products on our website.

8.2 We guarantee that our products will match your order and will satisfy your normal expectations given the specifications of the product.

8.3 Les Jumelles is not liable for technical data given by the producer or delivery company.

8.4 The consumer will be refunded for the products, if they, with valid proof, are not to be considered in accordance with the normal standards of the product or if they show a hidden defect. Complaints can be sent by mail to info@lesjumelles.be

8.5 We apply the legal minimum guarantee period of two years for the delivery of goods, if the goods do not comply with the order placed. This means that in the event of defects or malfunction of the goods, a free repair or replacement is possible up to two years after delivery.

As far as possible and reasonable, you have the choice between repair or replacement. Only in the event that the repair or replacement is excessive or impossible, or cannot be carried out within a reasonable period of time, do you have the right to demand a price reduction or the termination of the sales agreement.

If the defect or fault becomes apparent within the guarantee period, it will be deemed to have already existed before delivery unless we can prove otherwise. After the two year guarantee period, you yourself will have to prove that the defect was already present at the time of delivery.

  

9. Force majeure

9.1 In case of “force majeure”, we are not obliged to fulfill our obligations. In that case we can suspend our obligations while the force majeure lasts or we can definitively dissolve the arrangement.

9.2 Force majeure is every circumstance beyond our control that prevents the fulfillment of our obligations, either partially or entirely. Force majeure can be seen as: strikes, fire, business interruption, energy interruption, interruptions in (telecommunication-) network or connection or used communication systems and/or the malfunction of our website, late or non-delivery of the suppliers or other engaged third parties.

  

10. Intellectual property

10.1 Our website, logo’s, text, photos, names and in general every communication is the property of Les Jumelles BV – a company with registered office in Merksemsebaan 407, 2110 Wijnegem, Belgium – and/or Provider and is protected by national and international copyright and other intellectual property laws that are with our suppliers or other stakeholders.

10.2 It is forbidden to make use of and/or change the intellectual property rights as subscribed in this article. For instance drawings, photos, names, texts, logo’s, color combinations, etcetera … cannot be copied nor reproduced without prior and explicit written permission.

10.3 Each infraction shall result in a claim for damages, to be individually determined in each case and may also result in a lawsuit, for which only the courts of Antwerp have jurisdiction, that apply Belgian law.

 

11. Settlement of complaints

11.1 In case you do have complaints about our services, do not hesitate to contact us via info@lesjumelles.be We will do everything in our power to treat your complaint within 7 workdays.

 

12. Disagreements governing law and jurisdiction

12.1 We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, then you have to do it in Belgium.

12.2 The Belgian law applies to the contract.

12.3 The Online Dispute Resolution Platform, in short ODR, is a disputes committee for online purchases and sales within the EU. The ODR has been active since 9 January 2016 and acts as an information center on consumer rights and on out-of-court dispute resolution.
Here the link http://ec.europa.eu/odr

12.4. Should we still not come to an agreement together, you, the consumer, can turn to Becom. Becom will mediate between the consumer and the seller if the complaint is well-founded. You can reach them via the complaints form at https://becom.digital/nl/consumers-complaints/ or in writing. Markiesstraat 1, 1000 Brussels, info@becom.digital

12.5 There is a dispute resolution system at the Consumentenombudsdienst (https://consumentenombudsdienst.be/nl)
The e-mail address of our website is info@lesjumelles.be

13. Discount codes
13.1 Discount codes cannot be charged on already discounted products. Discount codes cannot be combined with other promotions.
14. Indemnity clause suppliers
Each supplier shall indemnify "LES JUMELLES BV" as well as Mrs. Magalie AERTS for any claim, of whatever extent, from third parties for compensation for damages as well as for all costs (intervention of counsel LES JUMELLES BV, administration LES JUMELLES BV, ...) resulting from such third party claim relating to goods purchased from the supplier in question.